How can we help?
Have a question, a suggestion or a problem with the app? Email us. A real person replies, usually within 1–2 business days.
Email us
Already using Do and Play? In the phone app, go to Settings → Tell us something; on the web app, open the account menu (top right) → Contact us · Report a problem.
It's quicker — we can see which account it came from, and the reply goes straight to your registered email.
To help us help you faster
If you're reporting a problem, please include:
- Which page you were on, and what you clicked;
- What you expected to happen, and what actually happened;
- Phone or computer, and which browser;
- A screenshot, if it's easy.
Account and privacy questions
For privacy and data questions, see the Privacy Policy. Account, subscription and data export are available in the app.